Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

1. Delivery Zones & Coverage

We proudly offer local flower delivery to Spooner, Shell Lake, and surrounding communities.

2. Same-Day Delivery & Cutoff Times

Cutoff Time: Orders for same-day delivery must be placed by 12:00 PM (Monday–Friday).

Late Orders: Any orders received after 12:00 PM will automatically be scheduled for delivery on the following business day.

3. Delivery Days & Hours

Standard Delivery Window: Deliveries are made Monday through Friday, between 12:00 PM and 4:00 PM.

Weekends & Federal Holidays: We do not offer standard deliveries on Saturdays, Sundays, or federal holidays.

Exception: Weekend and holiday deliveries are available strictly for funeral and memorial services.

4. Delivery Timing & Service Priorities

Specific Delivery Times: While we do our best to accommodate requests for specific delivery times, exact times cannot be guaranteed for standard residential or business orders.

Funeral & Sympathy Orders: Services at churches, funeral homes, and memorial venues receive top delivery priority. Please provide the service time and name of the deceased at checkout so we can coordinate arrival directly with the director.

5. Recipient Contact & Weather Policy

To protect the quality and freshness of your floral gift, we follow strict delivery procedures:

Pre-Delivery Contact: We make every attempt to contact the recipient prior to delivery to confirm someone will be available.

Extreme Weather Protections: Due to local temperature fluctuations, we will never leave floral arrangements outside in extreme heat or freezing weather.

Undeliverable Items: If the recipient is unavailable and there is no safe, weather-protected spot to leave the arrangement, the items will be returned safely to our shop, and we will contact the recipient to reschedule delivery.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.